entrago – Making the Digital Services Dream A Reality

ITSM process

Making the digital services dream a reality.

Many organisations embark on the Enterprise Service Management vision and select ServiceNow as the platform to deliver. But there is a lot more to delivering enterprise service management, then just implementing some software.

entrago is here to help you make this a reality. We know how to maximise your investment in ServiceNow.  We also know that true service delivery encompasses more than just ServiceNow – so we also partner with AWS, UI Path and other platforms to deliver in a way that is valuable to your business and to make the dream real.

Our Focus

Service Now logo

ServiceNow is the number one market-leading Enterprise Service Management Platform. And while many organisations use it, very few get the maximum value out of it. As a platform, it has significant capabilities and yet it is often limited to just being a ticketing tool. entrago has significant experience in getting the best value out of ServiceNow, both using the licencing you already won, as well as deploying new capabilities in real-world situations.

entrago partners with UI Path as a leading provider of Robotic Process Automation (RPA) technology and services. RPA delivers a rapid solution to improve process efficiency around systems and processes that you can’t change right now through smart automation. This could be legacy systems or business processes that require manual intervention and for whatever reason, you don’t want to rebuild the entire process or solution right now. So instead, UI Path provides robots to solve these issues, and entrago can assist in embedding those improvements into your broader approach to Service Management.

entrago partners with AWS (Amazon Web Services) as a leading provider of a huge number of cloud services. We especially work with AWS technology around areas such as Customer engagement, especially using Voice services to interact with other systems, including ServiceNow.  We also harness capability from AWS around IoT solutions, Blockchain and a range of other capabilities. AWS provides market-leading capability in a range of areas and entrago is able to integrate that into your broader services management solution.

NextThink logo

entrago partners with Nexthink to help you reframe your IT service business around customer experience. Nexthink collects data on end user devices and can store and compare performance across your fleet. The digital experience score measures the overall performance which is benchmarked.

ITSM enablement and optimisation with Entrago

We work with some of Australia’s largest organisations as well as provide specialised services across a diverse range of industry sectors.

Planning to invest in a new ITSM solution? Let’s talk.

If your core IT service management isn’t rock solid, all you are doing is amplifying your inefficiencies.  Let’s talk about your current ITSM process and digital solutions, and determine which digital capability is best to reduce your inefficiencies.

Have ServiceNow? Entrago can help you optimise it. 

We can give you a roadmap to ServiceNow so you know how to mature your service delivery quickly and efficiently. Optimising your ITSM process can keep your customers happy, improve your cost position and significantly reduce your risk position.

Our Services

Contact us to get started.

We’d love to hear from you and help you optimise your ITSM processes and investments. Drop us a line and we’ll get back to you as soon as we can!