ServiceNow: What does ‘Out of the Box’ mean?

ServiceNow: What does ‘Out of the Box’ mean?

As we wrap up another ServiceNow ITSM and Service Catalog implementation, we thought it timely to review just what we mean when we say “out-of-the-box” or OOB.  Many of our customer implementations are OOB to ensure that the six, monthly ServiceNow releases don’t...
Self care for your IT Department

Self care for your IT Department

Is your IT department pouring from an empty cup? Every IT department has a heap of things on their to do list.  But many are so spent from what they have already done, that their ability to continue to lift their game, embrace new opportunities and continue to...
Digital transformation simplified

Digital transformation simplified

Part 1 – Using ServiceNow to drive a culture of digital innovation Every organisation you talk to these days talks about digital transformation.  Everyone from the CEO down is hanging their hat on digital transformation to make their service better, to make...
Frankenstein IT

Frankenstein IT

So you are about to merge with another organisation… When businesses merge there is often a lot of talk about ‘synergy’ and the cost benefits that can be gained from shared systems and streamlined work practices.  The unfortunate reality is a lot different....
Orchestration

Orchestration

Orchestration is the automated arrangement, coordination, and management of computer systems, middleware, and services.  In other words, it’s about automation. One of the common orchestrations we at entrago have implemented is the Add New User process.  In...

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