Deliver exceptional Employee Experience with Hyperautomation
Automating business processes with ServiceNow, AWS and UiPath.
Total Experience is what Gartner has identified as a top strategic technology trend for 2021 that has been shaped by the ongoing COVID-19 pandemic.
“Total experience combines multiexperience, customer experience, employee experience and user experience to transform the business outcome. The goal is to improve the overall experience where all of these pieces intersect, from technology to employees to customers and users.”.
Improve your employee experience by leveraging automation
By leveraging hyperautomation across key business processes that are repetitive and mundane (but due to legacy systems have been traditionally too hard to automate) you can instantly improve employee experience. Extending this automation to your phone channel, you could be freeing your employees to perform higher value work and improve the total experience. Some organisations we have worked with, reported as much as 60% of their service requests have been made up of password resets, account lockouts, on-boarding and off-loading activities. These simple business processes can be automated quickly using existing ServiceNow workflows and native integrations into cloud based technologies, where legacy systems are that don’t have native integration methods available we can leverage the power of robotic process automation through UiPath. These automations can be triggered via IVR completely bypassing your service desk team using AWS Connect. Automations can also be applied to integrate your existing identity and access management systems to ensure your customers, employees and your business is protected.
Confirm identity of employees and customers with confidence
Automate Common Tasks
Instantly return information as easily as “How much leave do I have?”
Link to Any System
Automate processes into almost any system in the enterpise