News
Planets align for a Vaccine management solution developed in Australia
Overnight success comes after years of hard work. Or, in our case, from years of building development expertise. Proudly Australian owned,...
ServiceNow: What does ‘Out of the Box’ mean?
As we wrap up another ServiceNow ITSM and Service Catalog implementation, we thought it timely to review just what we mean when we say...
AR/VR | How AWS Sumerian Change Digital Experience in Healthcare
In the last few years, Augmented Reality (AR) and Virtual Reality (VR) are starting to play an increasing importance in our lives. Amazon Web...
Self care for your IT Department
Is your IT department pouring from an empty cup? Every IT department has a heap of things on their to do list. But many are so spent from what...
Digital transformation simplified
Part 1 - Using ServiceNow to drive a culture of digital innovation Every organisation you talk to these days talks about digital transformation....
Frankenstein IT
So you are about to merge with another organisation… When businesses merge there is often a lot of talk about ‘synergy’ and the cost benefits that...
Getting a new MSA?
The homework you need to do before you outsource your IT (or sign a new agreement). As a consultant, I get to meet a range of customers who often...
Orchestration
Orchestration is the automated arrangement, coordination, and management of computer systems, middleware, and services. In other words, it’s...
Automated Test Framework
ServiceNow introduced the Automated Test Framework (ATF) in part to simplify their own comprehensive testing which is required for every ServiceNow...
Digital Employee Experience Summit 2019
The Digital Workplace Summit focused on the core challenges in achieving a flexible and collaborative digital workplace to improve the effectiveness of individuals and teams.
Consider these things before outsourcing or signing an MSA
This post outlines the work you need to do before you outsource your IT, or sign a new master services agreement (MSA). Businesses often establish a...
