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Defeat into victory

The Road to Transformation as told by Bill Slim Part 2 of the discussion around digital transformation Digital transformation is everywhere these days.  Everyone wants it, and every CEO, CFO, CIO, CXO, Head of Digital Disruption & Head of Customer Experience all promise it.  But what is it really, and…

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Digital transformation simplified

Part 1 – Using ServiceNow to drive a culture of digital innovation Every organisation you talk to these days talks about digital transformation.  Everyone from the CEO down is hanging their hat on digital transformation to make their service better, to make their staff happier, to improve efficiency and effectiveness.…

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Frankenstein IT

So you are about to merge with another organisation… When businesses merge there is often a lot of talk about ‘synergy’ and the cost benefits that can be gained from shared systems and streamlined work practices.  The unfortunate reality is a lot different. Frankenstein IT is where there are bits…

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