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Defeat into victory
The Road to Transformation as told by Bill Slim Part 2 of the discussion around digital transformation Digital transformation is everywhere these days. Everyone wants it, and every CEO, CFO, CIO, CXO, Head of Digital Disruption & Head of Customer Experience all promise it. But what is it really, and…
Self care for your IT Department
Is your IT department pouring from an empty cup? Every IT department has a heap of things on their to do list. But many are so spent from what they have already done, that their ability to continue to lift their game, embrace new opportunities and continue to make the…
Digital transformation simplified
Part 1 – Using ServiceNow to drive a culture of digital innovation Every organisation you talk to these days talks about digital transformation. Everyone from the CEO down is hanging their hat on digital transformation to make their service better, to make their staff happier, to improve efficiency and effectiveness.…
Frankenstein IT
So you are about to merge with another organisation… When businesses merge there is often a lot of talk about ‘synergy’ and the cost benefits that can be gained from shared systems and streamlined work practices. The unfortunate reality is a lot different. Frankenstein IT is where there are bits…
entrago turns one!
One year ago today, entrago was launched by Cameron Douglas-Savage. When the company started it was just Cameron, but quickly grew to a team of three. After a few more hires, the company moved into Plumridge House in Fortitude Valley, where it was conveniently located right next to a cafe.…
Getting a new MSA?
The homework you need to do before you outsource your IT (or sign a new agreement). As a consultant, I get to meet a range of customers who often think they have a unique problem. Then I explain to them that actually it is quite a common problem and that a…