Managed Services

Managed Services

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Support services iconServiceNow is a core capability of entrago and we operate a ServiceNow support capability.  This includes a Service Desk and ongoing support for customers that choose not to manage their own ServiceNow instance, or who want to take advantage of our ability to provide additional capability and scale.

Entrago has support options available to suit your needs, including a range of options that include features such as:

  • 24 x 7 support
  • Regular minor enhancement work
  • Upgrades and patching
  • 3rd party integration support
  • Managing users and access
  • Regular reporting
  • Admin tasks such as CI batch uploads
  • Defect fixes
  • Daily health checks

Customised to suit your requirements.  This can replace your internal ServiceNow team or augment them as required.