Getting your IT business in order
Are you practicing self-care within your IT business?
IT is an enabler. It enables the delivery of services that form the key outcomes the business is seeking. In the modern era, for most businesses, IT has become a mission critical enabler, where a fault or downtime is a major inconvenience to the customer and the business.
For most organisations these days, their strategic direction includes major elements of digital as core to growth and ongoing success. At the same time technology is becoming ever more complex and expectations are growing at an ever-increasing pace.
But like a caregiver who is always being asked to provide more support to other people, often IT departments become so focussed on delivering new products, new services, new devices, more mobility, new websites, new apps, etc, that they forget to keep their own house in order. As they say, you cannot pour from an empty glass.
From time to time, every IT department needs to take a breath, and look at its core IT services provision. It needs to look briefly at its internal processes and systems and make sure that they are set up to be able to continue to build and deliver what the rest of the business needs.
Making sure that the IT business aligns with the direction of the organisation as a whole is critical to being able to continue to deliver. Ensuring internal processes and systems are set up to allow maximum value to be delivered is the only way that IT has any hope of being able to meet the needs of customers and senior executives.
entrago’s focus is to optimise the value of your IT investment
We can work with you to get your strategic alignment clearly understood and documented. This can be a high order strategy, implementation plan or roadmap through to detailed design where required.
Getting a clear understanding of the strategic direction, assessing current maturity and establishing the capability development framework and building a robust roadmap for business can be pivotal to making the step change needed to be improve efficiency, get ahead of the curve and get in front of the business growth that it needs.
We can provide a general IT business service review which can be delivered across a five-week engagement. This includes a detailed maturity assessment, assessment of business vision and presentation of a suggested roadmap. This summarises the state of health of your IT processes and suggestions on how you could look to improve performance within your IT business.
An IT business service review includes:
- Interviews with key stakeholders and executive meetings
- Deep dive into your Service management, including your ServiceNow instance
- Review of other IT service management tools
- Review of process documentation, ideally through your Knowledge Base