Team

Success is not just about using the right IT solution.
It’s also about working with the right people.

We are a small but growing team of technical consultants and service professionals across Australia and the Philippines.

But just as we value our team as a single, tight-knit unit, we also value and respect each member’s individuality, capability, and competence, each able to bring something to the table towards delivering amazing results every, single time.

Cameron
Douglas-Savage

Founder and CEO

A leader in the ServiceNow eco-system with a passion for developing solutions that help. Cameron has progressed through Developer, Architect and Consultant with the focus on making organisations run with more efficiency and autonomous. A specialist in complex environments that stretch the platform to deliver bespoke and impactful solutions.

Jim
McIlwain

Head of Strategic Partnerships

With more than 30 years in IT and 6 years experience with the ServiceNow platform, an experienced architect who has worked at all levels of organisation to deliver practical solutions for both tactical and strategic requirements. A former business and IT consultant, he is focussed on the delivery of successful customer engagements for entrago.

Belinda
Challis

Head of Customer and Operations

A dedicated technology leader with 20 years experience across a broad range of industries from Healthcare to National Security. A strong advocate for the efficiency gains that can be derived from technological advances while preserving and achieving data governance, regulatory compliance and information security. 

Daniel
McKenna

Head of Solutions

A solution architect with a history of leading implementations on the ServiceNow platform. With a strong technical background, Daniel has delivered ITSM, ITBM and custom enterprise solutions leveraging SerivceNow’s automation capabilities for a wide range of customers across the globe.

Stephen
North

Senior Project Manager

Stephen has extensive experience in the areas of Program/Project Management, IT Strategy and Transformation, Governance, Senior Stakeholder Engagement and Systems Implementation (Agile & waterfall). Stephen is considered as a safe pair of hands for delivering for both small & large scale complex transformation projects.

Sofia
Rodriguez

Project Delivery Manager

A Certified Scrum Master, Sofia helps build positive client relationships during the life cycle of any project. She has expertise in identifying customer requirements and developing cohesive projects that improve the operations of a business through more efficient procedures and systems.

Brian
Caldwell

Service Delivery Manager

Brian brings over 12 years experience in IT with a strong background in service desk support, account management and over 5 years using ServiceNow. Brian also brings a knowledge of partner offshoring and delivering continuous high quality customer service.

Dave
Smith

Principal Consultant 

With over 30 years of experience leading Digital Transformation strategies, Dave delivers significant benefits to the Health Service Management technology solutions to public and private sectors throughout Australia and New Zealand.

David McDonald

Senior Technical Consultant

With over 10 years experience in IT and 6 years working in ServiceNow development, David has significant experience in the IT services industry. David has proven success in ServiceNow application development, service portal customisation, systems integration, and ITIL Foundations.

Steph Zylstra

Senior Technical Consultant – HR Lead

Steph’s decade of IT experience has given her a wealth of knowledge and a passion for automating as many things as possible in a variety of different languages. Her natural curiosity leads to understanding the root cause of any issues, and results in a solution that takes those variables into account.

Ben Smith

Senior Technical Consultant

Ben is a seasoned IT professional with a passion for producing quality solutions that meet and exceed customer expectations. He has experience in analysis and development in a range of industries. Ben has delivered complex solutions in both portal and backend environments within the platform.

Andy Collins

Technical Consultant

Andy is an accomplished IT Specialist with over 2 years’ experience with ServiceNow. He is an ITSM guru and an ardent supporter of transforming day-to-day tasks into an automated experience. Andy brings a unique understanding of the education and public sector to this role, specialising in the transformation of legacy systems into the 21st century.

Sam Herring

Technical Consultant

 Enthusiastic and driven, Sam brings great aptitude and passion for digital transformation and process automation within ServiceNow. Sam’s background in managing enterprise systems and integration platforms in the University sector has led to a passion for unravelling complex business issues with customer satisfaction and accessibility in mind.

Alison Butcher

Technical Consultant

A proven problem solver, Alison has a wide range of experience in software engineering. Originally developing software for industrial machines and robots, Alison has more recently been working in mobile and web application development in the startup space and has a broad range of experience across many tech stacks including React, Angular, AWS and more.

Serena Koh

Developer

Serena comes from a Business Information Technology background with experience in developing Human Resources and Finance applications. She applies her technical expertise all throughout the full software development life cycle to ensure that quality standards are met.

Marcus Preuss

Technical Business Analyst

Marcus is a Certified System Administrator with over 2 years experience in ServiceNow support & development. He has been engaged across a wide range of successful projects for multiple clients; each ranging from standard ITSM implementations to unique use cases involving different aspects of the platform (ITSM, CSM, ITBM).

Owen Tiplady

Technical Consultant and Business Analyst

Owen brings 20 years’ experience in IT and delivering Business Intelligence solutions across corporate and government organisations. He has a diverse range of skills covering enterprise architecture, business analysis, team development and is a certified ITIL practitioner.

Aswanth Shanmugam

ServiceDesk Analyst

Aswanth comes from an Information Systems background w/ experience in UiPath & ServiceNow. He acts as the contact point, receiving + handling requests for support and
responds to a broad range of service requests by providing information to enable resolution. 

Shari Tiley

Solution Consultant

Shari is a dedicated business and process analyst with a number of year of IT and business experience across a number of industries. She has a diverse number of skills and is a Certified ServiceNow System Administrator with degrees in business, marketing and communications.

David Hampton

Developer

David brings experience as a freelance full-stack developer, working with small businesses to design and develop their lead generation websites and custom web applications. David specialises in JavaScript, using mostly NodeJS and React/GatsbyJS, and he has experience working in C# with ASP.NET, Java with Spring Boot, C, Python, MATLAB, and R.

Stephen Kamal

Junior Business Analyst

Stephen believes in Possibilities and has a knack for distilling complex business requirements. He loves understanding the key drivers of business success and working with customers to understand and document their challenges using a range of Business Analysis tools, and leveraging his experience of the ServiceNow platform, ITSM, and HRSD suite of workflows to take their business where they need to go.

Rhiannon Smith

Office Manager

With over 13 years experience in administration and office support within a range of industries, Rhiannon specialises in analysing and optimising operations. Known for organisation and problem solving, Rhiannon has proven success with developing and implementing new administrative systems and increasing productivity.

Coleena McCarty

Consultant

With a background in Accounting and Information Technology, Coleena’s IT career started in call centre system support to implementation projects. Now as an independent consultant, she has designed and architected over 25 ITSM implementations, as well as architecting and upgrading several existing projects. 

Jess Bond

Service Design and Experience Consultant

With over 15 year’s in ITSM spanning Platform Management, Business Analysis, System Administration, User Training, and Service Desk, Jess brings a wealth of knowledge and experience in creating sustainable solutions and optimal user experience. Jess’s focus is on addressing all dimensions of the customer’s, user’s and business needs in a cohesive holistic solution.

Bianca Centeno

Marketing Manager

Bianca is a digital marketing expert specialising in social media strategy, digital branding and strategic design. Through creative content creation, she has proven successful in increasing brand awareness and boosting visibility and engagement by developing new channels for innovative business opportunities. 

Elysa Tiplady

Marketing Intern

Elysa is a marketing intern who is focused on building brand visibility through content creation.  Her hard work and dedication to producing high quality content has proven successful in boosting brand engagement over several platforms.

Managed Services

IoT and Analytics

Hyperautomation

Compliance and Risk

Strategic Advisory

Document Understanding

entrago services

entrago is dedicated to delivering solutions that provide automation across the enterprise.

Our team call on years of industry experience to create end to end automations that achieve real efficiencies where it counts most.

Business Continuity Planning

Hospital on Duty

Vaccine Management

Cost Transparency

Request for Expenditure

BillView Connect

apps by entrago

entrago has a dedicated development team committed to providing solutions to solve business problems built on NOW.