Success is not just about using the right IT solution.
It’s also about working with the right people.

We are a small but growing team of technical consultants and service professionals across Australia and the Philippines.

But just as we value our team as a single, tight-knit unit, we also value and respect each member’s individuality, capability, and competence, each able to bring something to the table towards delivering amazing results every, single time.


Founder and CEO

A leader in the ServiceNow eco-system with a passion for developing solutions that help. Cameron has progressed through Developer, Architect and Consultant with the focus on making organisations run with more efficiency and autonomous. A specialist in complex environments that stretch the platform to deliver bespoke and impactful solutions.


Head of Strategic Partnerships

With more than 30 years in IT and 6 years experience with the ServiceNow platform, an experienced architect who has worked at all levels of organisation to deliver practical solutions for both tactical and strategic requirements. A former business and IT consultant, he is focussed on the delivery of successful customer engagements for entrago.


Head of Customer and Operations

A dedicated technology leader with 20 years experience across a broad range of industries from Healthcare to National Security. A strong advocate for the efficiency gains that can be derived from technological advances while preserving and achieving data governance, regulatory compliance and information security. 


Head of Solutions

A solution architect with a history of leading implementations on the ServiceNow platform. With a strong technical background, Daniel has delivered ITSM, ITBM and custom enterprise solutions leveraging SerivceNow’s automation capabilities for a wide range of customers across the globe.

Dave Smith

Principal Consultant 

With over 30 years of experience leading Digital Transformation strategies, Dave delivers significant benefits to the Health Service Management technology solutions to public and private sectors throughout Australia and New Zealand.


Project Delivery Manager

A Certified Scrum Master, Sofia helps build positive client relationships during the life cycle of any project. She has expertise in identifying customer requirements and developing cohesive projects that improve the operations of a business through more efficient procedures and systems.

Brian Caldwell

Service Delivery Manager

Brian brings over 12 years experience in IT with a strong background in service desk support, account management and over 5 years using ServiceNow. He also has experience with telephony tools ranging from Avaya, Cisco and Genesys (Pulse/Qi360). Brian also brings a knowledge of partner offshoring and delivering continuous high quality customer service.

Carlos Perales

Senior Automation Consultant

With over 15 years of experience in Australia and South America providing exceptional technical analysis and design in process automation. His experience ranges from design to implementation of data processing systems, data integration, process automation solutions and digital transformation. He brings an innovative spirit and strong attention to detail to this role.


David McDonald

Senior Technical Consultant

With over 10 years experience in IT and 6 years working in ServiceNow development, David has significant experience in the IT services industry. David has proven success in ServiceNow application development, service portal customisation, systems integration, and ITIL Foundations.

Steph Zylstra

Senior Technical Consultant – HR Lead

Steph’s decade of IT experience has given her a wealth of knowledge and a passion for automating as many things as possible in a variety of different languages. Her natural curiosity leads to understanding the root cause of any issues, and results in a solution that takes those variables into account.

Ben Smith

Senior Technical Consultant

Ben is a seasoned IT professional with a passion for producing quality solutions that meet and exceed customer expectations. He has experience in analysis and development in a range of industries. Ben has delivered complex solutions in both portal and backend environments within the platform.

Andy Collins

Technical Consultant

Andy is an accomplished IT Specialist with over 2 years’ experience with ServiceNow. He is an ITSM guru and an ardent supporter of transforming day-to-day tasks into an automated experience. Andy brings a unique understanding of the education and public sector to this role, specialising in the transformation of legacy systems into the 21st century.

Sam Herring

Technical Consultant


Enthusiastic and driven, Sam brings great aptitude and passion for digital transformation and process automation within ServiceNow. Sam’s background in managing enterprise systems and integration platforms in the University sector has led to a passion for unravelling complex business issues with customer satisfaction and accessibility in mind.

Alison Butcher

Technical Consultant

A proven problem solver, Alison has a wide range of experience in software engineering. Originally developing software for industrial machines and robots, Alison has more recently been working in mobile and web application development in the startup space and has a broad range of experience across many tech stacks including React, Angular, AWS and more.

Serena Koh


Serena comes from a Business Information Technology background with experience in developing Human Resources and Finance applications. She applies her technical expertise all throughout the full software development life cycle to ensure that quality standards are met.

Marcus Preuss

Technical Business Analyst

Marcus is a Certified System Administrator with over 2 years experience in ServiceNow support & development. He has been engaged across a wide range of successful projects for multiple clients; each ranging from standard ITSM implementations to unique use cases involving different aspects of the platform (ITSM, CSM, ITBM).

Owen Tiplady

Technical Consultant and Business Analyst

Owen brings 20 years’ experience in IT and delivering Business Intelligence solutions across corporate and government organisations. He has a diverse range of skills covering enterprise architecture, business analysis, team development and is a certified ITIL practitioner.

Aswanth Shanmugam

ServiceDesk Analyst

Aswanth comes from an Information Systems background w/ experience in UiPath & ServiceNow. He acts as the contact point, receiving + handling requests for support and
responds to a broad range of service requests by providing information to enable resolution. 

Shari Tiley

Solution Consultant

Shari is a dedicated business and process analyst with a number of year of IT and business experience across a number of industries. She has a diverse number of skills and is a Certified ServiceNow System Administrator with degrees in business, marketing and communications.

David Hampton


David brings experience as a freelance full-stack developer, working with small businesses to design and develop their lead generation websites and custom web applications. David specialises in JavaScript, using mostly NodeJS and React/GatsbyJS, and he has experience working in C# with ASP.NET, Java with Spring Boot, C, Python, MATLAB, and R.

Rhiannon Smith

Office Manager

With over 13 years experience in administration and office support within a range of industries, Rhiannon specialises in analysing and optimising operations. Known for organisation and problem solving, Rhiannon has proven success with developing and implementing new administrative systems and increasing productivity.

Bianca Centeno

Marketing Manager & Admin Officer

Bianca is a digital marketing expert specialising in social media strategy, digital branding and strategic design. Through creative content creation, she has proven successful in increasing brand awareness and boosting visibility and engagement by developing new channels for innovative business opportunities. 

Coleena McCarty


With a background in Accounting and Information Technology, Coleena’s IT career started in call centre system support to implementation projects. Now as an independent consultant, she has designed and architected over 25 ITSM implementations, as well as architecting and upgrading several existing projects. 

Managed Services

IoT and Analytics


Compliance and Risk

Strategic Advisory

Document Understanding

entrago services

entrago is dedicated to delivering solutions that provide automation across the enterprise.

Our team call on years of industry experience to create end to end automations that achieve real efficiencies where it counts most.

Business Continuity Planning

Hospital on Duty

Vaccine Management

Cost Management

Request for Expenditure

BillView Connect

apps by entrago

entrago has a dedicated development team committed to providing solutions to solve business problems built on NOW.