Success is not just about using the right IT solution.
It’s also about working with the right people.
We are a small but growing team of technical consultants and service professionals across Australia and the Philippines.
But just as we value our team as a single, tight-knit unit, we also value and respect each member’s individuality, capability, and competence, each able to bring something to the table towards delivering amazing results every, single time.
Entrago Founding Director
A well-known, multi-awarded principle ITSM architect. Recognized as a leader in the ServiceNow space across Australia, having been behind some of the largest and most successful implementations while at Cloud Sherpas and Accenture.
Highly-experienced chief executive officer and general manager for global resourcing and deployment of ICT professionals, ICT staffing and augmentation, onshore/offshore ICT outsourcing, and Organisational Change and Transformation.
Technical Consultant, ITSM Platform Development
With 10 years experience in IT and 5 years in working as a developer for ServiceNow, David has significant experience in the IT services industry. Including with ServiceNow administration, service portal development and ITIL Foundations.
State Manager, Victoria
Graeme brings over 25 years experience in the Information Technology industry. Graeme specialises in business & process analysis and solution architecture. He also conducts workshops, training, design, pre-sales and system implementation.
Managing Director – Operations
With over 20 years experience in IT and cybersecurity. Elizabeth has built high-performing teams across Asia Pacific and Japan before starting her own IT services business in 2017.
Technical Consultant, Platform Development and Solutions
Matt has over 15 years’ experience delivering successful software development and enterprise service delivery solutions to both private and public sector organisations and clients. Matt has recently deployed a Nexthink proof of value.
Technical Consultant, Business Intelligence and Analytics
Owen brings 20 years’ experience in IT and delivering Business Intelligence solutions across corporate and government organisations. He has a diverse range of skills covering enterprise architecture, business analysis, team development and is a certified ITIL practitioner.
Technical Consultant, ITIL and ITSM
Diana is a seasoned ITSM professional experienced in designing and implementing service catalogs and CMDBs within ServiceNow. Diana has worked across a wide range of industries including finance, insurance and resources, and has a handful of ITIL qualifications.
A documentation specialist with over 15 years experience covering training content, technical writing and business process mapping in a range of industries spanning education, consulting, natural resources, software and the public sector. Rochelle enjoys creating documents which non-technical people can understand.
ITSM Platform Developer
ServiceNow expert as both a developer and administrator. Almira has significant experience in application configuration, scripting, workflows and access control. Great at conveying concepts to technical and non-technical stakeholders.
Advisory Architect / Queensland State Manager
15 years consulting experience delivering business, finance and technology solutions to Australia and New Zealand-based clients. Operates effectively from developer-level through to C-Suite, including managing cross-geographical teams and client stakeholders.
With 15+ years experience delivering enterprise-wide projects and programs to clients across Australia. Mark recently helped clients move from legacy systems “make sense” and manage data from their ServiceNow business models.
Project Manager / North Queensland
Kat is a highly experienced ICT project manager and business analyst with a proven record of success leading diverse technology projects. Kat has a deep understanding of business process improvement and how to achieve transformational outcomes.
Service Desk Analyst
Marcus is a ServiceNow analyst who is known for his attention to detail, eagerness to learn, attitude of excellence, and care for people.
Therese has over 5 years experience in customer service and general administration for local and international companies.
Rizza Sta Ana
Technical Consultant, Content
With 10+ years experience in content production, content marketing, technical documentation, for local and international tech companies. Rizza enjoys business, software, and UX/UI requirements gathering.
ITSM Platform Developer
An experienced senior developer on multiple platforms including ServiceNow. With extensive experience in application configuration, customer service management module, use of service catalogue and scripting on the multiple different platforms.
Michael Good – Strategy Principal
25 years experience in consistently delivering projects, programs and portfolios that have met and exceeded key objectives and outcomes. Successfully implemented and managed large portfolios and programs with multimillion-dollar portfolios.